People come to websites for the content that answers their questions and lets them complete their tasks. The second edition of Letting Go of the Words has easy-to-read guidelines with many new full-color examples. It also has new information about accessibility, content strategy, search engine optimization (SEO), social media, and usability testing. Letting Go of the Words is the book you need to help you plan, organize, design, write, revise, and test your content so that it is easy for people to find and use.

Read more about Letting Go of the Words.

To design a usable and useful product (software, hardware, documentation, or training), you must understand the users, their tasks, and the environments in which they will use the product. Ginny’s book (written with JoAnn Hackos) gives you practical ideas and techniques for getting out to see and work with users before you design the product.

Read more about User and Task Analysis for Interface Design.

This is an extremely practical introduction to usability, to incorporating usability throughout design and development, and to all aspects of usability testing: planning and conducting tests, analyzing the data, communicating and using the results.

Read more about A Practical Guide to Usability Testing.