Books

Letting Go of the Words

People come to web sites for the content that answers their questions and lets them complete their tasks. In the second edition of Letting Go of the Words, Ginny Redish has updated her easy-to-read guidelines with many new full-color examples. She has added information about accessibility, content strategy, search engine optimization (SEO), social media, and usability testing. The new edition of Letting Go of the Words is the book you need to help you plan, organize, design, write, revise, and test your content so that it is easy to find and easy to use.

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User and Task Analysis for Interface Design

To design a usable and useful product (software, hardware, documentation, or training), you must understand the users, their tasks, and the environments in which they will use the product. Ginny's book (written with JoAnn Hackos) gives you practical ideas and techniques for getting out to see and work with users before you design the product.

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A Practical Guide to Usability Testing

This is an extremely practical introduction to usability, to incorporating usability throughout design and development, and to all aspects of usability testing: planning and conducting tests, analyzing the data, communicating and using the results. 

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